FAQs

Ordering eyeglasses and sunglasses with corrective lenses

How do I order eyeglasses with corrective lenses? Unfortunately, it is not currently possible to order eyeglasses with corrective lenses. We expect to be able to offer this option from the beginning of 2010. At present you can only order eyeglasses without corrective lenses.

How do I order sunglasses with corrective lenses? Unfortunately, it is not currently possible to order sunglasses with corrective lenses. We expect to be able to offer this option from the beginning of 2010.

Ordering contact lenses

How do I order contact lenses? Unfortunately, it is not currently possible to order contact lenses. We expect to be able to offer this option from the end of 2009.

Shipping and handling

Are the items I order insured in transit? We despatch your orders securely packed and insured against transport risks. If the parcel is damaged or does not reach you, the carrier is liable for the loss.

How do I find out the shipping times for specific products? You will find the shipping time for a specific product on the respective product detail page, under the model number and above the price. The shipping time has a live link to our warehouse. Additionally, we regularly synchronise the availability of all products with our suppliers' systems. We are therefore not able to give you a more exact shipping time, either by telephone or e-mail, since we make use of exactly the same system. We ship in the times stated in 99% of cases. Should the actual shipping time vary from the time stated, or if a product cannot be supplied, we will contact you immediately by e-mail.

How high are shipping costs? Shipping costs remain the same however many products you order at one time. They merely vary from recipient country to recipient country. You will find the shipping costs for your country here.

What happens if I'm not at home when the carrier attempts to deliver my order? If you are not at home when the carrier attempts to deliver your order, he will leave it with a neighbour and place a notification in your mailbox to that effect. If the parcel cannot be left with a neighbour, he will leave a notification in your mailbox that it was not possible to deliver the parcel. You must then be sure to contact the telephone number on the notification card and arrange a new delivery. If you do not collect the parcel within 7 working days or have it re-delivered, it will be returned automatically to Edel Optics.

Which carriers ship my orders? Depending on destination, by UPS or DHL.

Which countries do you ship to? We ship worldwide. You will find a list of the shipping costs to the respective recipient countries here. If your country is not among them, please contact our support hotline.

Payment

Can I pay by direct debit? Unfortunately, we are unable to offer this method of payment at the present time. We are currently making arrangements to provide this option and expect it to be available from the beginning of 2010.

Do you also accept payments by normal bank transfer? Naturally we also accept payments by bank transfer. Simply choose the point "Bank Transfer" when placing your order.

Do you also accept payments through PayPal? Unfortunately, we are currently not able to accept payments through the PayPal system. We are, however, making arrangements to do so and expect to be able to offer this option from the beginning of 2010.

Which credit cards do you accept? We accept the following credit cards for your payments: Master, Visa, American Express and Maestro.